Warranty & Repairs
As the original purchaser of a Digital Foci product, you receive this warranty from Digital Foci, Inc.
Your Device will be free from defects in material and workmanship and will perform in substantial compliance with your user documentation accompanying the Device for 1 year from the purchase date providing proper use of the Device.
Your warranty rights will be honored so long as you read and follow your user documentation for all aspects of operating the Device. Any unauthorized or improper use of the Device may cause your warranty to become void.
Disclaimer: This limited warranty is the only warranty Digital Foci, Inc. makes for the Device. To the extent allowed by Law, no other warranty applies, whether expressed, implied, or statutory, including any warranty of merchantability, of fitness for a particular purpose, or of non-infringement. This warranty does not cover accidental damage, wear and tear, or consequential or incidental loss. Under no conditions is Digital Foci, Inc. liable for loss of or damage to, a computer; nor loss of, or damage to, programs, records, or data; nor any consequential or incidental damages, even if Digital Foci, Inc. has been informed of their possibility.
How to Request Warranty or Repair Service
1. Request an RMA (Return Merchandise Authorization) number:
Please include the following information in your RMA request:
- Your name
- Telephone number
- Return shipping address
- Store where the item was purchased
- Order number (if ordered directly from Digital Foci)
- Order date
- Product name / Model number
- Product serial number
- Issue you are experiencing with the product
We will email you the RMA Number once your return request has been authorized.
2. Ship the merchandise back to us:
Please prominently display the RMA number on the shipping label of box containing the merchandise to be inspected and repaired. The address to send your item to is:
Digital Foci, Inc.
Attn: RMA# (write your RMA number here)
3111 E. Via Mondo,
E. Rancho Dominguez, CA 90221
Please send your return within 14 days from the date your RMA number was issued. RMA numbers will not be extended or reissued.
3. Receive your repaired or replaced merchandise:
Our typical turnaround time is 5-7 business days. You will be notified via email with tracking information on the shipment when your repaired or replaced merchandise is shipped back to you.
In the case that the item is out of warranty or not covered by warranty due to operational error, we will contact you about any repair charge that might incur before proceeding with the actual repair.